Terms and Conditions

1. Introduction and Acceptance of Terms

These Terms and Conditions ("Terms") are a legally binding agreement between Toglelabs LLC, a company registered in the Sharjah Media City Free Zone ("SHAMS") in the United Arab Emirates ("Toglelabs," "we," "us," or "our"), and the person or entity that registers for, accesses, or uses the Typeorg platform ("you," "your," "Tenant," or "customer"). Typeorg is a cloud-based, multi-tenant software platform built to help typing centres and document-processing businesses manage jobs, tasks, customers, corporate accounts, documents, staff, attendance, payroll, and related operations.

By creating an account, clicking "I Agree," accessing the dashboard, or otherwise using the Service in any way, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, you must not access or use the Service.

If you are entering into these Terms on behalf of a company or other organisation, you confirm that you have the authority to bind that organisation, in which case "you" refers to that organisation. You must be at least 18 years old and have the legal capacity to enter into contracts. The Service is intended for business use by licensed typing centres and similar commercial entities operating in the United Arab Emirates and other GCC countries, and not for personal consumer use, except where you access the Service as an end-customer through a tracking link as described in Section 14. We may revise these Terms from time to time as described in Section 22, and continuing to use the Service after a revised version takes effect means you accept the changes.

2. Definitions

An "Account" is the registration record created by a Tenant or Authorised User to access the Service. An "Authorised User" is any individual a Tenant has allowed to access the Service under that Tenant's Account, including Tenant Admins, Staff or typist users, and Owner-role users. "Customer Data" means all data, files, documents, and information that a Tenant or its Authorised Users submit, upload, or generate within the Service, including records relating to the Tenant's own customers and corporate clients.

An "End Customer" is an individual or company that is a customer of a Tenant and who interacts with the Service only through a customer-facing tracking link or self-service portal generated by that Tenant. "Fees" means the subscription fees, usage charges, and any other amounts payable for use of the Service. An "Order Form" means any plan-selection page, online checkout, quotation, or signed order document that references these Terms.

"Personal Data" has the meaning given in our Privacy Policy and, where applicable, the meaning given under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "PDPL"). A "Plan" is the specific subscription tier a Tenant selects, which determines feature access, usage limits, and Fees. A "Tenant" is the typing centre, document-processing business, or other organisation that registers for the Service and operates its own isolated workspace within the Platform. A "Super Admin" refers to Toglelabs personnel with platform-level administrative access used to operate, support, and maintain the Service across all Tenants.

3. Description of the Service

Typeorg provides a multi-tenant operating system that, depending on your Plan, covers job and task management, customer and corporate-account management, a customer self-service portal with tracking links, document storage and management, an expiry and renewal tracker, staff management with role-based and granular permissions, departments, attendance tracking, payroll record-keeping, internal and customer-facing team chat, notifications, customer feedback collection, analytics dashboards, and an audit trail.

Each Tenant operates within its own logically isolated workspace, and we design and operate the Platform so that one Tenant's Customer Data is not accessible to another Tenant; Section 9 describes the measures supporting this isolation. We may add, modify, or remove features to reflect changes in technology, legal requirements, or general business practice. We will use reasonable efforts to notify Tenants in advance of any change that materially reduces the core functionality of a paid Plan, except where the change is required for security, legal compliance, or to prevent harm, in which case advance notice may not be possible. We may also make beta, preview, or early-access features available from time to time; these are provided "as is," may be changed or withdrawn at any time, and are excluded from any service-level commitments in Section 8.

4. Account Registration, Security, and Tenant Roles

To use the Service, a Tenant must register an Account by providing accurate, current, and complete information, including a valid business email address, business name, and contact details, and must keep this information up to date.

The Platform supports several roles with different levels of access. Super Admins, who are Toglelabs personnel, handle platform-wide administration, manage Tenants, licences, and plans, and do not access Customer Data except as necessary for support, security, or as required by law. A Tenant Admin or Owner has full control over a single Tenant's workspace, including staff, customers, jobs, billing, and settings. Staff have access limited to the jobs, tasks, and functions granted by the Tenant Admin through the permission matrix. An End Customer has no Account at all, and instead accesses a single job or set of jobs through a private, token-based tracking link issued by the Tenant.

The Tenant is solely responsible for all activity occurring under its Account, including actions taken by its Authorised Users, for maintaining the confidentiality of login credentials, for configuring the permission matrix appropriately for each Staff member, and for promptly deactivating Accounts for Authorised Users who leave the organisation or should no longer have access. You must notify us immediately at [email protected] if you become aware of any unauthorised access to, or use of, your Account or any other breach of security; we are not liable for any loss or damage arising from your failure to comply with this section. Each Tenant must also maintain a single primary Account relationship with Toglelabs, and creating multiple Tenant Accounts to circumvent Plan limits, pricing, or usage caps is a material breach of these Terms.

5. Subscription Plans, Fees, and Payment

The Service is offered under one or more subscription Plans as described on our pricing page or in an applicable Order Form, and each Plan may include limits on the number of Authorised Users, storage, jobs, or other usage metrics. Exceeding the limits of your Plan may result in restricted functionality until you upgrade or reduce usage. Fees are billed in advance on a recurring monthly or annual basis, as selected, unless otherwise stated in an Order Form, and are stated and payable in the currency specified at checkout unless otherwise agreed in writing. Fees are exclusive of value-added tax and any other applicable taxes, duties, or levies, which will be added to invoices where required by law, and you are responsible for all such taxes other than taxes on our net income.

Unless you cancel before the end of the then-current billing cycle, your subscription will automatically renew for an additional period of the same duration, at the then-current Fees for your Plan, charged to your payment method on file. You authorise us, or our third-party payment processor, to charge that payment method for all Fees due. If a payment fails, we may retry the charge, suspend access to the Service after reasonable notice, and ultimately apply the suspension process described below if the failure is not resolved within a reasonable cure period of no less than seven days.

We may change Plan pricing from time to time. For existing subscriptions, any price increase will take effect no earlier than the next renewal cycle following at least thirty days' prior notice, and continuing to use the Service after a price change takes effect means you accept the new pricing. You may cancel your subscription at any time through the billing settings in the Tenant dashboard or by emailing [email protected], and cancellation takes effect at the end of the then-current billing cycle. Except as required by applicable law, Fees already paid are non-refundable, and no prorated refunds are given for early cancellation.

If Fees remain unpaid after the cure period described above, we may suspend or restrict your Account, including locking the customer self-service portal, until payment is received, and we will provide reasonable notice before suspension where practicable; suspension does not relieve you of the obligation to pay outstanding Fees. Except where required by applicable consumer-protection law, all Fees are non-refundable, though we may, at our sole discretion, issue a full or partial refund or credit in cases of demonstrated and sustained Service unavailability, or billing errors caused by us. If we offer a free trial or promotional Plan, we will state its duration and any limitations at the time it is offered, and unless you cancel before the trial ends, the Account will automatically convert to a paid Plan and be billed accordingly.

6. Customer Data, Intellectual Property, and Licences

As between Toglelabs and the Tenant, the Tenant retains all right, title, and interest in and to its Customer Data, and nothing in these Terms transfers ownership of Customer Data to Toglelabs. The Tenant grants Toglelabs a limited, non-exclusive, worldwide licence to host, store, process, transmit, back up, and display Customer Data solely as necessary to provide, maintain, and support the Service, to prevent or address technical or security issues, to comply with applicable law, and as otherwise instructed by the Tenant or permitted under the Data Processing Agreement referenced in Section 10.

The Tenant represents and warrants that it has all necessary rights, consents, and lawful bases to upload, process, and share Customer Data, including Personal Data of its End Customers and Staff, through the Service, that its use of the Service complies with applicable law including the PDPL and any other applicable data-protection or consumer-protection laws in the jurisdictions where it operates, and that it will provide any notices and obtain any consents required from its End Customers and Staff before submitting their Personal Data into the Service.

The Service, including its underlying software, source code, user interface, design, trademarks including "Typeorg" and associated logos, and documentation, is and remains the exclusive property of Toglelabs and its licensors, and these Terms do not grant you any right or interest in the Service beyond the limited right to use it as expressly permitted here. Subject to your compliance with these Terms and payment of applicable Fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the subscription term, solely for your internal business operations.

You must not, and must not permit any Authorised User or third party to, reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service, except to the extent such a restriction is prohibited by applicable law; copy, modify, or create derivative works based on the Service or its documentation; sell, resell, sublicense, rent, lease, or distribute access to the Service to any third party, except as expressly permitted for an End Customer's use of the tracking-link portal in connection with services the Tenant provides to that End Customer; use the Service to build a competing product; remove or alter any proprietary notices on the Service; use automated means such as scraping or bots to access the Service except through documented APIs, if and when made available; upload content that infringes a third party's intellectual property rights, contains malicious code, or violates applicable law; or attempt to gain unauthorised access to another Tenant's workspace, data, or Account, or to probe, scan, or test the vulnerability of the Service or any related system.

If you provide suggestions, ideas, or feedback about the Service, you grant Toglelabs a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose without obligation to you, and we will not publicly attribute such feedback to you without your consent.

7. Acceptable Use Policy

In addition to the restrictions above, you agree not to use the Service to process, store, or transmit any data you do not have the legal right to process, including personal data collected without a lawful basis or appropriate consent; to violate the privacy, publicity, or other rights of any third party; to transmit unsolicited bulk communications to End Customers or any third party other than transactional communications reasonably related to a job, task, or account, such as status updates, document requests, or expiry reminders; to engage in any activity that could disable, overburden, damage, or impair the Service, or interfere with another party's use of it; to upload, store, or transmit any virus, malware, or other harmful code; to use the Service in connection with any fraudulent or deceptive activity, including activity that facilitates the forgery or unauthorised production of government-issued identity or immigration documents, visas, or licences; or to use the Service in any manner that violates UAE law, including laws relating to data protection, cybersecurity, anti-money laundering, or consumer protection.

We reserve the right, though we do not assume any obligation, to monitor use of the Service for compliance with this Acceptable Use Policy, and to suspend or terminate access for any violation in accordance with Section 16.

8. Service Availability and Support

We will use commercially reasonable efforts to make the Service available on a twenty-four-hour, seven-day-a-week basis, excluding scheduled maintenance and circumstances beyond our reasonable control as described in Section 19, though we do not guarantee uninterrupted or error-free operation. Where practicable, we will provide advance notice of any scheduled maintenance expected to cause material downtime. Support is provided by email at [email protected]; specific response-time commitments, if any, will be set out in an applicable Order Form or a separate Service Level Agreement, and absent such a document, support is provided on a reasonable-efforts basis without guaranteed response times. Unless expressly set out in a signed Order Form or Service Level Agreement, the Service is provided without any service-level credit or remedy for downtime, and the Disclaimers and Limitation of Liability sections below apply in full.

9. Security

We maintain administrative, technical, and physical safeguards designed to protect Customer Data, including tenant-level data isolation enforced at the application and database layer, encrypted transport for all traffic, authentication using industry-standard, httpOnly session cookies that are inaccessible to client-side scripts, password hashing using industry-standard algorithms, role-based and granular per-module access permissions, file-upload validation using an allow-list of permitted file types to mitigate malicious uploads, and a comprehensive audit trail recording material actions taken within each Tenant's workspace.

You are responsible for configuring appropriate permissions for your Authorised Users, using strong and unique passwords and safeguarding credentials, promptly removing access for former employees, and notifying us promptly of any suspected security incident involving your Account. If we become aware of a security incident that has resulted in unauthorised access to, or disclosure of, Customer Data, we will notify the affected Tenant without undue delay, consistent with our obligations under the PDPL and any other applicable law, and will provide information reasonably necessary for the Tenant to meet its own notification obligations to regulators or affected individuals. No system can be guaranteed to be completely secure, and while we take security seriously, we cannot guarantee that unauthorised third parties will never defeat these measures; the Limitation of Liability section applies to any security incident not caused by our gross negligence or wilful misconduct.

10. Data Protection and Privacy

Our collection and use of Personal Data in connection with operating the Service is described in our Privacy Policy, which forms part of these Terms. With respect to Personal Data of End Customers and Staff that a Tenant submits into the Service in the course of operating its business, the Tenant acts as the data controller and Toglelabs acts as the data processor under the PDPL. With respect to Tenant Admin and Authorised User account information collected to operate the Service itself, such as login credentials and billing contact details, Toglelabs acts as the data controller.

The terms governing our processing of Customer Data as a processor on behalf of a Tenant are set out in our separate Data Processing Agreement, available at typeorg.com/dpa or provided on request, which is incorporated into these Terms by reference, and which prevails over these Terms in the event of any conflict regarding the processing of Personal Data. Given that Tenants may operate across the UAE and other GCC countries, Customer Data may be transferred between jurisdictions as described in the Privacy Policy and the Data Processing Agreement, and we implement appropriate safeguards for such transfers as required under the PDPL.

11. Third-Party Services and Sub-processors

The Service relies on certain third-party infrastructure and service providers, referred to as Sub-processors, to deliver core functionality, including cloud object storage for document uploads and transactional email delivery for notifications, password resets, and expiry reminders. A current list of Sub-processors is maintained in the Data Processing Agreement and updated from time to time in accordance with its terms. We remain responsible for Sub-processors' performance of their obligations to the same extent as if we were performing the services directly, and we contractually require Sub-processors to provide a level of data protection consistent with our obligations under these Terms and the Data Processing Agreement. If the Service integrates with third-party platforms not operated by us that you choose to enable, your use of those platforms is governed by their own terms, and we are not responsible for their acts, omissions, or unavailability.

12. Confidentiality

Each party may have access to confidential or proprietary information of the other party, including, in our case, non-public aspects of the Service's architecture and security practices, and in your case, your Customer Data and business information. Each party agrees to protect the other party's confidential information using at least the same degree of care it uses for its own confidential information of a similar nature, and no less than reasonable care, and to use that information solely to perform its obligations or exercise its rights under these Terms. Confidential information does not include information that is or becomes publicly available through no fault of the receiving party, was rightfully known to the receiving party before disclosure, is independently developed without use of the disclosing party's confidential information, or is required to be disclosed by law, regulation, or court order, provided the receiving party gives prompt notice, where legally permitted, so the disclosing party can seek protective measures.

13. Mutual Warranties

Each party represents and warrants that it has the legal power and authority to enter into these Terms, and that it will comply with all applicable laws in connection with its performance of these Terms and use of the Service.

14. The End Customer Tracking Portal

Certain features of the Service allow a Tenant to generate a private, link-based tracking portal for its End Customers, letting the End Customer view job status, communicate with the Tenant, and upload requested documents without creating an Account. Toglelabs provides the Portal as part of the Service to the Tenant, and unless we state otherwise, End Customers are not party to these Terms; the Tenant, not Toglelabs, is responsible for its relationship with, and obligations to, its End Customers, including obtaining any consents needed to process their Personal Data through the Portal.

Access to the Portal depends on the Tenant's subscription remaining active and in good standing, and if a Tenant's licence lapses or is suspended, the Portal will lock automatically. End Customers using the Portal must not attempt to access any job, document, or data other than their own, must not upload unlawful or malicious content, and must comply with the file-upload restrictions described in the Service's upload policy; Section 16 applies to End Customer misuse of the Portal.

15. Term

These Terms commence on the date you first accept them, or first access the Service if earlier, and continue for as long as you maintain an active subscription or otherwise access the Service, unless earlier terminated in accordance with Section 16.

16. Suspension and Termination

Either party may terminate these Terms for convenience: you by cancelling in accordance with Section 5, and Toglelabs by providing at least thirty days' written notice, except where the next paragraph applies.

We may suspend or terminate your access to the Service immediately, with or without notice, if you materially breach these Terms, the Acceptable Use Policy, or the Data Processing Agreement and, where the breach is curable, fail to cure it within fourteen days of notice; if your account is significantly overdue on payment, subject to Section 5; if we reasonably believe your use of the Service poses a security risk to us, to other Tenants, or to any third party; if required to do so by law, court order, or a request of a competent government or regulatory authority; or if you become insolvent, enter liquidation, or cease to operate as a going concern.

Upon termination or expiry of these Terms, your right to access the Service ceases immediately, you remain liable for all Fees accrued before termination, the sections on intellectual property restrictions, confidentiality, disclaimers, limitation of liability, governing law, and general provisions survive termination, and we will handle your Customer Data as described below. For thirty days following termination, which we call the Retrieval Period, we will retain Customer Data in a recoverable state and make commercially reasonable efforts to allow you to export it on request. After the Retrieval Period, we may permanently delete Customer Data from production systems, subject to standard backup-rotation schedules and any longer retention required by applicable law, such as financial or audit-trail records as described in the Privacy Policy.

17. Disclaimers

Except as expressly stated in these Terms, the Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the maximum extent permitted by applicable law. We do not warrant that the Service will be uninterrupted, error-free, or completely secure, or that any expiry reminder, notification, or automated alert generated by the Service will be delivered or acted upon in time; the Tenant remains responsible for independently tracking critical deadlines such as visa, licence, and document expiries, and the expiry tracker is a convenience tool, not a guarantee against missed renewals. Nothing in this section excludes or limits any warranty or liability that cannot lawfully be excluded or limited under applicable UAE law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, or data, arising out of or related to these Terms or the Service, even if advised of the possibility of such damages. To the maximum extent permitted by applicable law, Toglelabs' total aggregate liability arising out of or related to these Terms, whether in contract, tort, or otherwise, will not exceed the total Fees paid by the Tenant to Toglelabs in the twelve months immediately preceding the event giving rise to the claim.

These limitations do not apply to a party's breach of the Confidentiality section, the Tenant's breach of the Restrictions or Acceptable Use Policy sections, either party's indemnification obligations, the Tenant's payment obligations, or liability arising from a party's gross negligence, wilful misconduct, or fraud, or any other liability that cannot be lawfully limited under applicable UAE law. The parties acknowledge that these limitations are an essential basis of the bargain between them, and that the Fees charged for the Service reflect this allocation of risk.

19. Force Majeure

Neither party will be liable for any failure or delay in performance, other than payment obligations, resulting from causes beyond its reasonable control, including acts of God, natural disaster, war, terrorism, riots, embargoes, acts of civil or military authority, fire, flood, accidents, pandemics, strikes, internet or telecommunications failures, or failures or outages of third-party cloud infrastructure or Sub-processors not attributable to the affected party's negligence.

20. Indemnification

The Tenant will defend, indemnify, and hold harmless Toglelabs and its officers, directors, employees, and agents from third-party claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of the Tenant's Customer Data, including any claim that it infringes a third party's rights or was unlawfully collected or processed; the Tenant's breach of its representations, the Restrictions section, or the Acceptable Use Policy; or the Tenant's violation of applicable law in its use of the Service.

Toglelabs will defend, indemnify, and hold harmless the Tenant from third-party claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising from a claim that the Service, as provided by us and used in accordance with these Terms, infringes a third party's intellectual property rights, except to the extent the claim arises from Customer Data, the Tenant's modification of the Service, or use of the Service in combination with materials not provided by us. The indemnified party must promptly notify the indemnifying party of any claim, grant it control of the defence and settlement, provided no settlement admitting fault or imposing non-monetary obligations will be entered without the indemnified party's consent, and provide reasonable cooperation at the indemnifying party's expense.

21. Publicity

Unless you opt out by emailing [email protected], we may identify you as a Typeorg customer and use your business name and logo in our marketing materials and customer lists. Neither party will issue a press release regarding the relationship without the other's prior written consent.

22. Amendments to These Terms

We may update these Terms from time to time to reflect changes in the Service, legal or regulatory requirements, or our business practices. We will notify Tenants of material changes by email to the Tenant Admin's registered email address and, or, by posting a notice within the dashboard at least fourteen days before the changes take effect, except where changes are required immediately for legal or security reasons. If you do not agree with a material change, you may terminate your subscription in accordance with Section 5 before the change takes effect; continuing to use the Service after the effective date of a change means you accept it.

23. General Provisions

These Terms are governed by, and construed in accordance with, the laws of the United Arab Emirates, as applied in the Sharjah Media City Free Zone, without regard to conflict-of-laws principles, and, where applicable, UAE federal law. The parties will first attempt to resolve any dispute through good-faith negotiation; if a dispute is not resolved within thirty days, it will be submitted to the exclusive jurisdiction of the competent courts of the relevant Emirate, or, if the parties agree in an Order Form, to arbitration seated in the United Arab Emirates and conducted in English.

These Terms, together with the Privacy Policy, the Data Processing Agreement, and any applicable Order Form, are the entire agreement between the parties regarding the Service and supersede all prior agreements or communications on this subject. In the event of a conflict, a signed Order Form or Service Level Agreement takes precedence first, followed by the Data Processing Agreement for matters relating to Personal Data, then these Terms, then the Privacy Policy, then the Documentation.

You may not assign or transfer these Terms without our prior written consent, except to a successor through a merger, acquisition, or sale of substantially all assets, provided the successor agrees to be bound by these Terms; we may assign these Terms without consent in similar circumstances. If any provision of these Terms is held invalid or unenforceable, it will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in effect. No waiver of any provision is effective unless in writing and signed by the waiving party, and no delay in exercising a right operates as a waiver of it.

Notices to Toglelabs must be sent to [email protected] or our registered office in the Sharjah Media City Free Zone; notices to a Tenant will be sent to the Tenant Admin's registered email address or posted within the dashboard, and are deemed received twenty-four hours after email transmission or immediately upon posting in the dashboard. The parties are independent contractors, and nothing in these Terms creates a partnership, joint venture, agency, or employment relationship. Except as expressly stated, these Terms do not confer rights on anyone other than the parties, including End Customers. These Terms are drafted in English, and any translation is for convenience only, with the English version controlling in the event of any discrepancy. You represent that you are not located in, or a national or resident of, any country subject to comprehensive UAE or applicable international trade sanctions, and that you are not on any restricted-party or denied-persons list maintained by a competent authority.

24. Contact Us

If you have any questions about these Terms, please contact Toglelabs LLC, operating Typeorg, registered in the Sharjah Media City Free Zone, United Arab Emirates, by email at [email protected].